Customers
FAQs
- How do I find my tickets?
- How do I request a refund?
- Is the event I'm attending cancelled?
- Where can I collect my wristband?
- Can I change the name on my ticket?
Events
- The event has been cancelled what should I do?
- Do I need new tickets if an event has been rearranged?
- Can I get a refund if the event is rearranged?
- How can I find out if an event is cancelled?
- How will I be told if an event is rearranged?
Orders
- Can I change my tickets?
- Can I change the information I provided with my order?
- Can I update the name on my tickets?
- Is Fatsoma secure?
- Why has my card been declined?
Refunds
- How to request a refund
- Why has my refund request been denied?
- What happens when my refund is approved?
- Can I cancel a refund request?
- Why have I not been refunded the fees?