Customer Support Center
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The most common questions we get asked
Help for after you’ve made your order
Help with refunds
You can request a refund from the event organiser on your Fatsoma account. To request a refund Log into your Fatsoma account Visit www.fatsoma.com/orders Select the order you want to reque...
To withdraw your funds: Visit https://reps.fatsoma.com/reps/events/current Click 'View' under Finances Click 'Request a pay out' Enter your bank details and click 'Withdra...
Once your order has been finalised we are unable to change the details of your order. This means that we cannot change or swap tickets after you have purchased them.
All of the tickets that you have purchased are stored on your account. Visit www.fatsoma.com/orders to view your tickets online. You can also find your tickets on the app. You can find a guide ...
We cannot transfer tickets in between accounts. We cannot offer advice on reselling tickets. You can request a refund for tickets that you have purchased by following the guide here.