Do I need the app to access my tickets?
The app is a great way to access your tickets but it isn't essential. All of your tickets are saved to your Fatsoma account and can be accessed at any time at fatsoma.com/orders. A copy of your tickets will also be sent to the email address linked to your account when you make a purchase.
Where are my tickets on the app?
Every ticket you've purchased is saved to your account and can be found in the orders section of the app. To find them:
Open the Fatsoma app
Select 'Profile' in the options bar
Select 'My Orders'
All of your purchased tickets will be listed here.
Why can't I find my tickets on the app when I can see them on the website?
Tickets are linked to the account used to make the purchase, so if your tickets are showing on the website but not on the app it's likely you're signed into a different account on each. To check this, visit fatsoma.com/settings on the website and make a note of the email address shown. Then on the app, select 'Profile' and then 'Settings' to check which email is showing there. If they don't match, sign out of the app and sign back in using the account you used to purchase your tickets.
Can I add my tickets to Apple or Google Wallet?
We're not currently able to add tickets to Apple or Google Wallet, but it's something to keep an eye on for future updates.
How do I request a refund on the app?
Refund requests aren't currently available from within the app. To request a refund, please head to fatsoma.com/orders on the website and follow the steps from there.