Understanding charges on your Fatsoma order

Yes. We make sure that Fatsoma uses the most up to date methods to keep the site and your payment details as secure as possible. We are unable to take any payments unless they have been fully authorised and secured, so you can buy with confidence. Where event organisers use their own payment handler, your card details remain fully secured and event organisers are never given access to them.

You can purchase tickets on Fatsoma using most major credit and debit cards. We don't have a telephone line for purchasing tickets, and we don't currently offer gift cards.

There are a number of reasons why a card payment might be declined. If this happens, start by making sure that all of the information you've entered is correct. If everything looks right but it's still not going through, try completing your purchase on a different device or with a different card. If the problem keeps happening, your bank will be able to give you more information on why the payment isn't going through.

Payment verification on Fatsoma is handled through 3D Secure, which is an extra layer of security added by your card issuer when making purchases online. If you're having trouble with this, you'll need to contact your card issuer directly as this service is managed entirely on their end.

Some event organisers handle payments through their own payment gateway rather than ours, which means their details may appear on your bank statement instead of Fatsoma. This will always be made clear to you at the point of purchase. Your card details remain fully secured regardless of which payment gateway is used. If you've spotted a charge and aren't sure which order it relates to, please get in touch with our support team and we'll help you figure it out.

We're unable to take any payment without it being fully authorised and secured, so any charge from us will be linked to a completed order. If you don't recognise a charge, it's worth considering whether you may have purchased tickets through an event organiser's own website using our system, or whether someone else in your household may have used your card. If you've spotted something that still doesn't look right, please let our support team know and we'll look into it for you straight away.

If you need to find out which card was used for a purchase, please get in touch with our support team and we'll be happy to help.

You can now pay for tickets on Fatsoma using Klarna, where this option has been made available by the event organiser. Klarna can only be used on orders over £30 and you'll see the option at checkout if it's available for your purchase.

To pay with Klarna:

For help with your Klarna account or any Klarna payments, Klarna has a dedicated support team who can assist you at klarna.com/uk/customer-service