# Fatsoma Help Centre

> Advice and answers from Fatsoma

## Frequently Asked Questions

- [What is Fatsoma?](https://support.fatsoma.com/en/articles/14946994-what-is-fatsoma.md): A little bit on who we are, what we do, and how we can help.
- [How do I find my ticket?](https://support.fatsoma.com/en/articles/14964643-how-do-i-find-my-ticket.md): Find out how to locate your order on your account.
- [Is the event I'm attending cancelled?](https://support.fatsoma.com/en/articles/14969390-is-the-event-i-m-attending-cancelled.md)
- [Can I ask a question about an event?](https://support.fatsoma.com/en/articles/14969697-can-i-ask-a-question-about-an-event.md): How can you find out more information about an event listed on Fatsoma
- [Can I change the name on my ticket?](https://support.fatsoma.com/en/articles/14969575-can-i-change-the-name-on-my-ticket.md): Need to change the name on your account? Here's what you need to know.
- [Where can I collect my wristband?](https://support.fatsoma.com/en/articles/14969535-where-can-i-collect-my-wristband.md): Everything you need to know about wristband collection.
- [Why does my ticket say "admits one"?](https://support.fatsoma.com/en/articles/14970465-why-does-my-ticket-say-admits-one.md): Ordered multiple tickets and something doesn't look right? Here's what's going on.
- [How do I request a refund?](https://support.fatsoma.com/en/articles/14965762-how-do-i-request-a-refund.md): Refunds on Fatsoma are handled by the event organiser. Here's how to submit your request.

## Events

- [How to get information about an event](https://support.fatsoma.com/en/articles/15345344-how-to-get-information-about-an-event.md): Everything you need to know about where to look before, during, and after buying your tickets.
- [What to do if an event that you are meant to attend is cancelled](https://support.fatsoma.com/en/articles/14974851-what-to-do-if-an-event-that-you-are-meant-to-attend-is-cancelled.md): Is your event not going ahead? Find out what to do next
- [What to do if an event has been rearranged](https://support.fatsoma.com/en/articles/15326579-what-to-do-if-an-event-has-been-rearranged.md): Everything you need to know if your event has been moved to a new date or venue.
- [How to select seating for an event](https://support.fatsoma.com/en/articles/15190592-how-to-select-seating-for-an-event.md): Looking to choose your seats? Here's what you need to know before you buy.
- [Ways to check if an event is legitimate](https://support.fatsoma.com/en/articles/15189776-ways-to-check-if-an-event-is-legitimate.md): Thinking about buying tickets but want to make sure an event is the real deal? Here's what to look out for.
- [What to do if you have a complaint about an event](https://support.fatsoma.com/en/articles/15348305-what-to-do-if-you-have-a-complaint-about-an-event.md): Had a bad experience? Here's the best way to get your complaint to the right people.

## Orders

- [Where to find your order](https://support.fatsoma.com/en/articles/15374767-where-to-find-your-order.md): Can't find your tickets? Here's everything you need to know about where they are and how to access them.
- [What you can change after you've made your order](https://support.fatsoma.com/en/articles/15375074-what-you-can-change-after-you-ve-made-your-order.md): Made a mistake on your order? Here's an honest overview of what can and can't be changed once your order is complete.
- [Understanding charges on your Fatsoma order](https://support.fatsoma.com/en/articles/15376147-understanding-charges-on-your-fatsoma-order.md): Have a question about a payment or charge? Here's what you need to know.
- [Group bookings and multiple ticket purchases](https://support.fatsoma.com/en/articles/15381212-group-bookings-and-multiple-ticket-purchases.md): Buying tickets for a group? Here's everything you need to know before and after your purchase.
- [Order Security and Validity](https://support.fatsoma.com/en/articles/15381455-order-security-and-validity.md): Concerned about the security or validity of your tickets? Here's what you need to know.
- [Tickets, availability and special circumstances](https://support.fatsoma.com/en/articles/15381735-tickets-availability-and-special-circumstances.md): Can't find the ticket you're looking for? Here's what to do.
- [What to do if you have had a technical issue with your order](https://support.fatsoma.com/en/articles/15860391-what-to-do-if-you-have-had-a-technical-issue-with-your-order.md): Think something has gone wrong on our end? Here's what to do.

## Refunds

- [How to request a refund](https://support.fatsoma.com/en/articles/15016153-how-to-request-a-refund.md): Looking to get a refund? Here's everything you need to know before you get started.
- [What to expect once your refund has been approved](https://support.fatsoma.com/en/articles/15445228-what-to-expect-once-your-refund-has-been-approved.md): Your refund request has been approved. Here's everything you need to know about what happens next.
- [What to do if your refund request has not been accepted](https://support.fatsoma.com/en/articles/15434285-what-to-do-if-your-refund-request-has-not-been-accepted.md): Had your refund request denied? Here's what you need to know.

## Reps

- [Getting started as a rep](https://support.fatsoma.com/en/articles/15445455-getting-started-as-a-rep.md): Interested in becoming a rep and earning commission? Here's everything you need to know to get started.
- [Withdrawing your rep commissions](https://support.fatsoma.com/en/articles/15448929-withdrawing-your-rep-commissions.md): Ready to withdraw your earnings? Here's everything you need to know.
- [Troubleshooting issues with your rep link and commission](https://support.fatsoma.com/en/articles/15017240-troubleshooting-issues-with-your-rep-link-and-commission.md): Not seeing the commission you were expecting? Here's what to check first.

## Accounts

- [How to create an account](https://support.fatsoma.com/en/articles/15017586-how-to-create-an-account.md): Getting started on Fatsoma is quick and easy. Here's how to set up your account.
- [How to delete your account](https://support.fatsoma.com/en/articles/15017600-how-to-delete-your-account.md): Please read this carefully before proceeding. Deleting your account is permanent and cannot be undone.
- [How to change the name on your account](https://support.fatsoma.com/en/articles/15017605-how-to-change-the-name-on-your-account.md): Need to update your name on Fatsoma? Here's how to do it in a few simple steps.
- [How to change the email on your account](https://support.fatsoma.com/en/articles/15017615-how-to-change-the-email-on-your-account.md): Need to update your email address? Here's how to do it in a few quick steps.
- [How to change the password on your account](https://support.fatsoma.com/en/articles/15017627-how-to-change-the-password-on-your-account.md): Follow these simple steps to update your password on Fatsoma.
- [How to raise a subject access request](https://support.fatsoma.com/en/articles/15017637-how-to-raise-a-subject-access-request.md)
- [What to do if your email address is already in use](https://support.fatsoma.com/en/articles/15017662-what-to-do-if-your-email-address-is-already-in-use.md): Getting a message saying your email is already registered? Here's what to do.
- [How to stop receiving announcements from a brand](https://support.fatsoma.com/en/articles/15017669-how-to-stop-receiving-announcements-from-a-brand.md): Getting emails about events you no longer want? Here's how to manage what you hear about.
- [How to manage your notification preferences](https://support.fatsoma.com/en/articles/15017680-how-to-manage-your-notification-preferences.md): Want to take control of what notifications you receive from Fatsoma? Here's how.

## Apps

- [Setting up and getting started with the Fatsoma app](https://support.fatsoma.com/en/articles/15450176-setting-up-and-getting-started-with-the-fatsoma-app.md): Everything you need to know about downloading and getting set up on the Fatsoma app.
- [Finding and managing your tickets on the app](https://support.fatsoma.com/en/articles/15450305-finding-and-managing-your-tickets-on-the-app.md): Here's everything you need to know about finding and managing your tickets on the Fatsoma app.
- [Managing your payment details on the app](https://support.fatsoma.com/en/articles/15223815-managing-your-payment-details-on-the-app.md): Saving your payment details on the app makes buying tickets quicker and easier. Here's everything you need to know.

## NFT

- [Introduction and FAQs](https://support.fatsoma.com/en/articles/15081189-introduction-and-faqs.md)

## Other

- [I’m getting texts with links to Fatsoma, why is this?](https://support.fatsoma.com/en/articles/15080875-i-m-getting-texts-with-links-to-fatsoma-why-is-this.md): Receiving text messages with links to Fatsoma? Here's what you need to know.
- [What to do if you want to perform or trade at an event listed on Fatsoma](https://support.fatsoma.com/en/articles/15080893-what-to-do-if-you-want-to-perform-or-trade-at-an-event-listed-on-fatsoma.md): Looking to get involved with an event? Here's how to get in touch with the right people.
- [How to find our privacy policies and terms and conditions](https://support.fatsoma.com/en/articles/15450532-how-to-find-our-privacy-policies-and-terms-and-conditions.md): Looking for our policies? Here's where to find them.
- [How to use a promo code](https://support.fatsoma.com/en/articles/15972262-how-to-use-a-promo-code.md): Been given a promo code? Here's how to use it.